Legal
Installation and Warranty Policy
Last updated: this is a draft template — please have it reviewed by legal counsel before launch.
1. Installation standards
All installations are carried out by technicians trained on the specific devices being installed. Every physical switch remains manually operable after installation — automation is added without removing manual control.
2. Manufacturer warranty
Devices we install carry the warranty offered by their respective manufacturers. Warranty terms, duration and claim procedures vary by device and are shared with you in writing at handover, alongside your device inventory.
3. Installation workmanship warranty
Our installation workmanship — wiring, mounting and configuration — is covered for a period specified in your written proposal. This covers defects in installation, not damage from misuse, unrelated electrical work, or events outside our control.
4. What's not covered
Our warranty does not cover damage from power surges not protected against, water damage, unauthorised modification by third parties, or issues caused by changes to your internet connection or third-party platform outages.
5. Post-installation support
We remain reachable after installation for troubleshooting, adjustments and questions. Support options for ongoing maintenance, if applicable, are described in your proposal.
6. Requesting support
To request support, contact us at hello@devend.ai , with your name and installation address.